Operations Manager

Thông tin tuyển dụng

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Quyền lợi

• >30.000.000 VND per month + incentive based on performance (open to negotiate).
• Performance Bonuses: This can be up to 10 months of salary, based on performance measured by net profit, SOP, and adherence to cultural key behaviors.
• Equity Offer: Potential to transition into a Head of Operations / COO role with an equity offer.
• Professional Development: Gain access to the latest AI tools, automation technologies, advanced CRM systems, courses, and conferences to stay ahead in delivering exceptional customer experiences.
• Workplace Culture: Join a dynamic, innovation-driven environment focused on employee success.
• Additional Benefits: Social insurance, statutory leave, and team-building activities.

 

Mô tả công việc

JOB SUMMARY

PATI Group is looking for an Operations Manager to oversee our Direct-to-Consumer (DTC) operations, ensuring seamless efficiency, customer satisfaction, and scalability.

In this high-impact role, you will take full ownership of process optimization, operational excellence, and cross-functional coordination to support our ambitious goal of reaching $50M in annual revenue within the next 2–3 years. This is a unique opportunity for a process-driven, results-oriented leader who thrives in a fast-paced, growth-focused environment and is ready to make a real difference.

Essential Roles and Responsibilities

• Process Optimization: Implement Kaizen methodologies to continuously improve operational processes, focusing on efficiency, cost reduction, and scalability.
• Team Leadership: Lead and grow the Customer Support and Order Fulfillment team of 2-3 members, driving operational excellence and customer-centric initiatives by 2025.
• Vendor and Agency Management: Oversee relationships with logistics, supply chain, and fulfillment partners to ensure timely delivery and high performance.
• Cross-Functional Collaboration: Work closely with stakeholders (e.g., Marketing Operations, Affiliate & Community, and Accounting & Finance teams) to streamline operations, support product launches, and enhance customer experience.

Yêu cầu công việc

Must-Have Requirements

• Proven Experience: At least 15 years of total experience in operations, with at least 5 years in a leadership role.
• Proven track record in operational excellence, preferably in a DTC e-commerce company;
• Alternatively, strong experience in the hospitality industry with exceptional technical proficiency.
• Process Expertise: Hands-on expertise in process optimization (e.g., Kaizen), operational excellence, and customer-centric strategies.
• Technical Skills: Familiarity with data analytics for performance tracking. Ability to manage budgets and resources efficiently.
• Background: Experience in management consulting. MBA is a plus.
• Candidate Type: Plug-and-Play candidate only; no room for “potential” candidates with no practical experience.

Behavioral Competencies

• Integrity: The No. 1 required quality.
• Data-Driven Decision-Making: Ability to make unemotional, logic-based decisions, while leading with authenticity and empathy.
• Discipline: High level of discipline with zero tolerance for undisciplined behavior.
• Mentorship: Ability to lead by example and develop junior team members into high performers.
• Psychological Understanding: Understanding how performance creatives work for each ad platform.
• Listening Skills: Ability to make others feel heard and valued during discussions and team interactions.
• Alignment with our core values and behaviors. Read more about our culture here: https://www.patigroup.com/t/culture.

Nice-to-Have Requirements

• Regional Experience: Experience with U.S. or EU e-commerce markets.
• Technical Skills: Proficiency in tools like ERP systems, inventory management software, or lean manufacturing principles.
• Growth Experience: Experience working in hyper-growth environments or startups scaling from Series A to Series C.